We take full ownership of your production systems to ensure high availability, rapid incident resolution, and domain-informed support aligned with your service level agreements (SLAs).
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We offer customizable Service Level Agreements (SLAs) based on your specific business needs, typically including 99.9% uptime guarantees, response times from 15 minutes to 4 hours depending on severity, and 24/7 monitoring. Each SLA is tailored to your specific business requirements and compliance needs.
Our incident management follows ITIL best practices with a multi-tier response system. Each incident is categorized by severity, assigned to the appropriate team member, and tracked through resolution. We provide real-time updates through our customer portal and conduct thorough post-incident reviews to prevent recurrence.
Yes, our managed services go beyond reactive support. We provide monthly performance reports with actionable recommendations, proactive system health checks, and continual optimization suggestions. Our team identifies potential bottlenecks and performance issues before they impact your business operations.